Shipping policy

Shipping to Canada and internationally

We deliver within Canada and internationally. For deliveries within Canada, we use various courier services such as UPS and Canada Post. Shipping costs are automatically calculated by each carrier and are final. In the event of an incorrect or incomplete address, any additional shipping costs will be borne by the customer. Filaments 3D Québec is not responsible for delivery delays attributable to carriers.​

P.O. boxes

If you provide an address that includes a PO box, please note that this can only be processed with Canada Post or the United States Postal Service. This may result in additional shipping charges or cancellation of your order.​

Order processing time and delivery estimate

We strive to process and ship all orders within 1 to 2 business days, unless otherwise indicated. Once processed, delivery times may vary depending on the third-party carrier and the service selected at checkout. Please note that the delivery times provided by carriers are estimates and are never guaranteed. Filaments 3D Québec is not responsible for delivery delays attributable to carriers.​

Free or subsidized shipping

We offer free shipping in Canada for orders over $125 CAD and in the continental United States for orders over $95 USD, before taxes, for orders placed online through the website’s standard checkout process. This free shipping applies if shipping charges do not exceed 15% of the value of your order. Due to increased shipping costs to certain locations and higher fuel surcharges, some orders may not be eligible for free shipping.​Reddit

If your order is eligible, the free shipping option will appear at checkout. If your order does not meet the minimum conditions for free shipping, a subsidized shipping option will be offered at checkout.​

Bambu Lab 3D printers and their parts, Creality 3D printers, washing/curing stations, laser engravers, and XTool laser engravers are not eligible for free or subsidized shipping.​

We reserve the right to choose the most economical shipping method.​

Our commitment to you:

We are actively monitoring these pricing changes and will adjust our shipping policies if necessary to ensure fair and transparent prices for our U.S. customers. If you have any questions regarding shipping fees or possible delays, please contact our customer support team. Thank you for your continued support and understanding.​

Purchase orders

Please note that free shipping does not apply to manually processed purchase orders. Although we strive to offer competitive prices and a range of benefits, our free shipping option is available only for orders placed directly through our standard online checkout process.​

Use of a third-party shipping account

If you request that a shipment be processed using your account with a carrier, Filaments 3D Québec is not responsible for errors related to pricing, parcel pickups, parcel delays, lost parcels, or shipping insurance. For orders over $100, additional insurance fees may be added to the shipping cost to cover the full value of the order.​

Shipping notes

Before finalizing your order, please note any specific shipping requests in the notes section of your order, including any specific carriers you would like us to use or not use. Our shipping team will do their best to accommodate your requests; however, these are not guaranteed.​

Signature required / Pickup notice

Depending on the value of your order, we may require a signature upon delivery or ask the carrier to direct our customers to the local post office to pick up their orders. This additional security measure may be added at the discretion of the shipping team when processing your order. It is strictly intended to protect our customers’ purchases and ensure they are delivered to the right people.​

Protection of your privacy

For the protection of our customers, when the billing and shipping addresses differ on an order, we reserve the right to request supporting documents if necessary to complete your order before processing shipment.​

Delivery tracking

A tracking number will be automatically provided after your order has been shipped, and you will also receive an email confirming your tracking number. Please note that some shipping methods may not include a tracking number.